Client onboarding
Transport & Logistics
Implementation Distribution and/or Logistics
Domestic and/or International
Onboarding new accounts in distribution and logistics is a moment of high risk and complexity: tight deadlines, limited resources, accelerated learning curves and the pressure to meet client expectations from day one.
Many internal teams are not sized to absorb this work peak without neglecting their usual operations.
This is where we step in: we offer the experience and operational capacity needed to ensure a successful onboarding, with a flexible model that adapts to the project timeline.
The setup is a critical stage, where mistakes can lead to heavy financial consequences and impact the client relationship in the long term.
Once this phase is complete, your team regains control,with no additional costs.
When do you need our support?
When you have insufficient internal resources to absorb the initial work peak without neglecting current operations and risk losing a promising future account.
If the project requires specific expertise your team lacks (e.g.: launch in a new country, integration with complex systems, management of international tenders).
To minimise risks on strategic accounts where failure is not an option (e.g.: clients with long-term or high-volume contracts).
When you need agility: We integrate quickly, without lengthy selection processes, and step back once the critical phase is complete.
Shall we launch?
What sets us apart?
Proven experience in complex launches
We have led start-up projects at both national and international level, in sectors such as fashion, retail, automotive, etc…
We know how to anticipate typical challenges and how to resolve them.
Practical and, results-oriented approach
We don’t just advise, we execute.
It spans from resources planning, team selection and training, and carrier negotiations, to systems integration, IT strategy, Go Live, real-time issue resolution, and post-launch monitoring.
Reduced “time-to-market”
We minimise implementation timelines thanks to our prior experience.
This is key in sectors where a delayed launch can mean lost sales or penalties.
What do we bring?
Operational timeline and execution
SLA analysis
Design of client-tailored processes: distribution routes, warehouse management, TMS/WMS systems integration, and quality protocols
Coordination of all stakeholders (carriers, warehouses, commercial teams, IT) to ensure a seamless go-live.
Cost and risk control
Identification of possible deviations, bottlenecks, risks of failure.
Negotiation with suppliers and stakeholders to align on common objectives.
Temporary resource management
Mobilisation of teams to cover the additional workload during the launch or assessment of the supplementary resources needed.
Training of your staff, ensuring the transition is smooth once our engagement is complete.
Systems integration and process description
Integration of systems between the client and TMS/WMS
Adaptation of client workflows to internal systems (or vice versa), ensuring compatibility and end-to-end visibility.
Development of temporary dashboards to monitor progress and detect bottlenecks in real time
Scalability focus
Design of solutions that not only work during the startup but are sustainable and scalable once the account is consolidated.
Detailed process documentation and operational manuals to facilitate the transition to the permanent team.
Ready to guarantee a successful, risk-free onboarding?